30 Day Money Back Guarantee
Not happy with the service? Can't get going with the product? We would be surprised, as we have the most advanced hosting platform in the world, but if you are unhappy then we offer a no-fuss money-back guarantee. Please note that this excludes the cost of any domain names you have purchased, which you will still own & some add-ons.
For hosting packages that come with Free Domain Names, if you cancel within 30 days the hosting price - the domain cost will be refunded as Domain Names cannot be cancelled once processed.
Prize Freeze Guarantee
The price at which you sign up is the price you pay for the duration of your account with Direct Hosts 4U - we guarantee you will never pay any more.
Cancel Anytime
No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.
Customer Charter
Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
