How long will it take for my web hosting account to be setup? All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!
How long will it take for my new domain name to become active? Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
Can I buy a domain name, but not buy web hosting? Yes, you do not have to buy the web hosting when you buy a domain name.
Billing Questions
How can I pay for my web hosting account or domain name? For web hosting accounts our preferred payment method is by Google Checkout where you can pay by all major credit/debit cards. We accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.
We also accept payment by Pay Pal.
If you do not have a google checkout or pay pal account, you can pay for your hosting/domains/addons by postal order, cheque or direct bank transfer; its very important you inform us what the money is for and exactly what you want; please note, nothing will be setup until full payment has been cleared and received and may take a little longer than usual.
Can I have a free trial of a web hosting account? All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees & addons.
Do I get an invoice? Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your customer centre.
Do you charge VAT? No!, all prices, except where specifically marked, are VAT Free!
Miscellaneous Questions
Do you host adult websites? We allow adult content that is UK legal however we do reserve the right to remove/modify any content that we receive complaints about.
Can i host general files such as data files, music files, movie files on my hosting space? No, our hosting space is only for the use of a website, any data hosted must be in connection with a website, such hosting is in breach of our terms and conditions set out to you.
