u Our staff in all departments will ensure that you receive the highest level of courtesy at all times. u Our staff in all departments will ensure that sufficient time is given to your queries
Billing
uAll your invoices will be available to you on-line. uYou will have 24 hour a day access to all your financial information through your customer centre control panel. u You will have the ability to view your invoices in a printer-friendly format. uWe guarantee accurate and reliable billing.
Privacy and Security
u We will never sell your personal details to other companies.
u All credit/debit cards are held at high levels of encryption on servers not directly connected to the internet. u All your personal information is held in accordance with the Data Protection Act 1998. u We fully comply with the Freedom of Information Act 2000 and your rights to see the information we hold about you.
Complaints
uAll complaints will get a formal response within 24 hours. u All complaints will be fully documented and confirmed with you.
