Domain Name Questions

How long will it take for my new domain name to become active?
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?
Yes, you do not have to buy the web hosting when you buy a domain name.

Do I own the domain name?
Yes - unlike some companies we always register the domain in your name or in your customer's name if you are working on someone's behalf.

Can I transfer the domain at any time?
Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that's all included in the price.

Do I get a certificate of ownership for the domain I purchase?
Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant until August 2003. If you have a paper certificate, this remains valid until the expiry date shown on the certificate. Paper certificates and Reply Forms have been replaced by an online system called Registrants Online. Domain names are being transferred to the online system when they are next renewed.

How do I renew a domain with Direct Hosts 4U?
We will contact customers via email about 30 days before the domain is due for renewal. You can then decide whether to renew the domain name or not. For this reason, we always ask customers to ensure that their email address is valid, working and up-to-date, to ensure they get such messages.

Can I sell the domain to somebody else?
Yes you can. It's yours to do with as you please. For all non .uk domains, we provide the facility in the control panel to change the owner details for a domain at any time. For .co.uk, .org.uk and .me.uk domains, such changes have to be made through the naming authority Nominet who can advise you on the procedure.

Billing Questions

How can I pay for my web hosting account or domain name?
For web hosting accounts our preferred payment method is by Google Checkout where you can pay by all major credit/debit cards. We accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.

We also accept payment by Pay Pal.

If you do not have a google checkout or pay pal account, you can pay for your hosting/domains/addons by postal order, cheque or direct bank transfer; its very important you inform us what the money is for and exactly what you want; please note, nothing will be setup until full payment has been cleared and received and may take a little longer than usual.

Do I get an invoice?
Yes, every time you buy a product from us we will email you an invoice. Invoices are also available to view and print at any time in your control panel.

Do you charge VAT?
No!, all prices, except where specifically marked, are VAT Free!

Miscellaneous Questions

Do you host adult websites?
We allow adult content that is UK legal however we do reserve the right to remove/modify any content that we receive complaints about.

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