You're in control

Direct Hosts 4U have one of the most integrated web hosting and domain name platforms in the world. We don't operate separate systems or brands for our domain name or web hosting business, meaning that all our systems are tightly integrated. Wherever we can, we have handed control of all the services we offer over to you - after all, who else is more qualified to operate your Website? This means that you can make the most of the changes you need or add new services in real time in our simple to use Customer Centre Control Panel

Our detailed online knowledge base contains answers to the most frequently asked questions. We update the database on a regular basis to ensure you get the most up-to-date information.

If Something goes wrong...

Sometimes things do go wrong and we want to work with you to resolve any issues you have as quickly as we can. We are currently providing a ticket based support system that allows you to post a ticket to us 24 Hrs a day 7 Days a week, 365 Days a year.

We aim to answer all ticket or email queries within 12 hours, however usually you will receive a response within a 4 hour period.

One of our philosophies at Direct Hosts 4U is not to employ what we call "Support Droids" - people who don't have any real technical experience and simply read from crib sheets. All our support engineers are highly trained employees who care about your problem. Our aim is to resolve your problems the first time around.

Our customers support system

We provide all our customers with a Ticket based support system which runs 24/7/365; this is all manageable online from http://www.directhosts4u.com/support

We run a ticket based system rather than a telephone based system for a number of reasons.
We can achieve much lower prices by not running technical call centres & problems are alot better explained over text tickets than in voice and also in addition the benefit of being able to raise a ticket when ever you require too.

The system is extremely easy to use, go to http://www.directhosts4u.com/support and you can check status of a current ticket or you can create a new one without long complicated forms to fill in. All notifications are done via email.

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Got a Problem?... Raise a Ticket Now for Support